The communications industry will usher in four development trends in 2021, driving the development of Electronics Production Machinery
2021-07-09
Although 2021 is full of uncertainty for many organizations, as the organization's IT leaders prepare for future work, there are four development trends in the unified communications industry in 2021 that will drive organizations' purchasing decisions. As the coronavirus epidemic has greatly affected the way organizations conduct business, the unified communications and collaboration market has undergone unprecedented changes. According to a survey conducted by the research organization Nemertes Research on 525 companies around the world, nearly half of the companies have adopted the new video conferencing platform to support employees to work from home. In addition, more than 60% of organizations have accelerated their adoption of cloud-based unified communications platforms. In many cases, many organizations have adopted various applications to enable team members to work remotely, but rarely have time to conduct a thorough evaluation or plan a cohesive strategy. Looking forward to 2021, although there are many uncertainties in the development of the epidemic and vaccine supply, there will be some development trends in the unified communications industry to describe how IT leaders can better plan in the coming year.
1. Reimagine the workplace Before the outbreak, the employees of the organization usually worked in the organization's office, and the idea of working remotely from home had little driving force. Nowadays, some of the employees of the organization work in the office, some work remotely from home, and some work in a mixed office mode. This means that the IT director of the organization must reimagine the workplace. The application of video conferencing is ubiquitous, because members participating in online meetings are scattered everywhere, and their office locations may be hotels or homes. Organizations must also continue to work to improve the availability of collaboration applications and workflow integration to remove productivity barriers. 2. Integrate suppliers The unified communications market may continue to integrate, and in order to become a leader in similar products, unified communications vendors may expand their product range to include fully integrated voice, video, and team collaboration products; or be acquired by other vendors. In the past year, people have seen a large number of acquisitions and integrations in the unified communications market, including the recent acquisition of Slack by Salesforce for $27.7 billion. The acquirer will also be more active in the direction of replacing a single application with an integrated suite to save money, reduce management complexity, and simplify the user environment. 3. Remote management How to manage remote workers is the main challenge faced by organizations in 2020, and it may still be the main pain point in 2021. A study by research firm Nemertes shows that many organizations have difficulties in ensuring productivity, managing security and application performance, and measuring engagement in remote work at home. It is expected that the continuous development and adoption of analysis, safety and management platforms will enable organization managers to gain insight into employee performance and implement consistent policies. 4. Optimize the remote working environment The organization may adopt a more proactive approach to optimize the remote working environment. This means increasing investment in audio and video equipment and management tools to ensure a high-quality experience. This also means that the organization will focus on better implementing fast-emerging features, such as virtual backgrounds, alternative video formats, virtual cameras, and other features designed to make meetings more interactive and interesting.
In terms of global changes, 2020 is an unusual year. I hope to return to normal work and life by 2021. But in this new normal, unified communications leaders must continue to focus on how to better support remote work to optimize the employee experience. These development trends of unified communications can provide organization leaders with purchasing decision and strategic information.
